• Students communicate with live, online tutors using an interactive, virtual whiteboard to chat, write, draw, copy/paste text or images, and graph homework problems.
  • The SkillSurfer feature offers skills-building and test preparation assistance with the option to connect directly to a live tutor.
  • All live tutoring sessions are saved and can be replayed as well as shared with friends and teachers.
  • The Writing Lab and the Send Question Center options give users the freedom to receive assistance at any time of the day without connecting with a live tutor.
  • For students who prefer to work independently and form their own online study group, HelpNow offers a set of collaborative tools –Meet and Brainwave.
  • The Adult Learning Center offers test preparation (including High School Equivalency and the US Citizenship Test), an expert writing lab, study tools, and an academic skills center featuring live, online tutors.
  • Microsoft Office support allows patrons to ask questions about Excel, Word, and PowerPoint. The Writing Lab, Send Question Center and the Skills Building options are also included in the Adult Learning Center Suite.

NEW AND RETURNING USERS

Getting Started with HelpNow
  • Click on Go To HelpNow at the bottom of this page
  • Enter your library card number and click Login
  • Navigate to My Account in the top right corner and select it
  • A dropdown menu will appear; choose Login
  • If you do not have an account yet, click Sign up beneath the login window
  • Fill out the Sign Up form on the left and click Next
  • Once again, select My Account and click Login
  • Log in with your newly created username and password

Note: If you already have an account with any of the following digital resources, you can use your existing username and password to sign in here—no need to create a new account:

Need Further Help?

Call us at 973-377-2694 or email reference@flo.mainlib.org