About Tech Help
Tech Help sessions are offered by appointment only on:
- Tuesdays, 5:00, 6:00, and 7:00 p.m.
- Wednesdays, 9:30 and 10:30 a.m.
Each session is 45 minutes long.
Please complete the Tech Help Request Form below to request to receive Tech Help at the Library. After submitting it, a staff member will review your information to determine if you are eligible to book a 45-minute, one-on-one session. If so, you will be contacted using your preferred method of communication to discuss available dates and finalize your appointment booking.
IMPORTANT: Please bring your device(s) and any necessary login information or passwords to your appointment. Password resets can be time-consuming and may require accessing personal information that we cannot assist with directly. Having your credentials ready ensures we can make the best use of your appointment and focus on addressing your actual tech questions.
What Qualifies for Tech Help:
We can assist with a wide range of basic technology needs, including:
- Device Help: smartphones, tablets, laptops, smartwatches, e-readers, and peripheral devices (headsets, webcams, mice, keyboards)
- Library Digital Resources: including Libby, Hoopla, WSJ Online, and the Library app, catalog, or website
- General Computer Skills: Microsoft Office, Google Workspace, Teleconferencing platforms (Zoom, Teams, Google Meet)
- Braille and Audio Reading Download: eligible patrons can receive assistance in downloading audiobooks and braille material onto a Digital Talking Book Machine (DTBM) offered by the National Library Service for the Blind and Print Disabled (NLS)
- Troubleshooting: basic hardware or software issues, evaluated on a case-by-case basis depending on scope and complexity
What Does Not Qualify for Tech Help:
Tech Help does not cover:
- General internet browsing or social media usage
- Banking, medical, tax, or government forms
- Any task requiring access to sensitive personal information
- Issues involving social security numbers
- Virus removal, malware, or phishing attempts
- Advanced or specialized technical repair
- Learning how to use generative artificial intelligence
- Homework help
You can print and fill out a physical copy of this form available here and at the Library.